General Questions
Q: What is House of Oubliette?
A: House of Oubliette is an indie perfume brand dedicated to creating artistic, well-rounded, and mass-appealing fragrances. Each scent is crafted with care and creativity to ensure a unique olfactory experience.
Q: Where are your perfumes made?
A: Our perfumes are crafted in a little place somewhere in Gotham, where we meticulously blend each fragrance to perfection.
Q: Are your perfumes suitable for sensitive skin?
A: While we strive to use high-quality ingredients, we recommend testing a small amount on your skin first. If you have sensitive skin or allergies, please consult with your dermatologist before use.
Q: Do you test on animals?
A: No, House of Oubliette is committed to cruelty-free practices. We do not test our products on animals.
Ordering and Shipping
Q: How can I place an order?
A: You can place an order directly through our website. Simply browse our collections, add your favorite perfumes to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.
Q: Do you ship internationally?
A: Currently, we do not offer international shipping. We only ship within the United States.
Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 business days. Delivery times vary based on your location. You will receive a tracking number once your order has shipped.
Product Information
Q: What concentrations do your perfumes come in?
A: Our perfumes are primarily available in Eau de Parfum (EDP) concentration, which typically contains around 20% fragrance oil for long-lasting wear.
Q: How should I store my perfume?
A: To preserve the quality of your perfume, store it in a cool, dry place away from direct sunlight and extreme temperatures.
Q: What is the shelf life of your perfumes?
A: With proper storage, our perfumes can last up to 3-5 years. Over time, the scent may change slightly due to the natural aging process of the ingredients.
Q: Can I request a custom fragrance?
A: Yes, we offer custom fragrance services. Please contact us directly for more information and to discuss your desired scent profile.
Returns and Exchanges
Q: What is your return policy?
A: Due to the artisanal nature of our products, all sales are final. We do not accept returns or exchanges. We encourage you to try our sample sizes before purchasing a full-sized bottle to ensure the fragrance is right for you.
Q: Do you offer samples?
A: Yes, we offer sample sizes of our fragrances so you can try them before committing to a full-sized bottle. Check our website for available samples.
Contact Information
Q: How can I contact House of Oubliette?
A: You can reach us via email at [email protected] or through our contact form on the website. We are also available on social media platforms for quick inquiries.